No hidden fees. No confusing tiers. Pick the plan that fits and scale when you're ready. Texting is the one optional add-on, and its prices are listed below.
Active customers are customers currently managed in your account. Archive any customer at any time to free up a slot — their complete history, invoices, and job records are always retained.
Every plan includes a customer portal and online payments. The portal has no add-ons and no upcharges. Customers sign in by secure link or one-time code — no password required. Online invoice payment (card & ACH) requires connecting a supported payment processor (Stripe, Square, PayPal, or Authorize.net).
Up to 200 active customers
1 user included — built for owner-operators. Everything you need to run, bill and grow — no team features you don't use.
Up to 500 active customers
Unlimited users included — owners, office staff, and every tech in the field. One flat price. No per-seat fees. Ever.
Up to 1,000 active customers
Unlimited users included — owners, office staff, and every tech in the field. One flat price. No per-seat fees. Ever.
Up to 2,500 active customers
Unlimited users included — owners, office staff, and every tech in the field. One flat price. No per-seat fees. Ever.
For 2,500+ active customers
Unlimited users included — owners, office staff, and every tech in the field. One flat price. No per-seat fees. Ever.
Every plan sends reminders, on-the-way notices, invoices and review requests by email. Want them by text too? Add texting. You pay a $49 one-time setup, then buy prepaid text blocks.
Block texts never expire. A long text, or one with emoji, can count as 2 or more texts.
Carriers charge for every text and every number. So texting is billed on its own, and no plan price includes it.
This registers your business with the phone carriers.
Texts come from your business’s own toll-free number (it starts with 8xx), verified under your business name. Carrier review usually takes a few business days and can take up to a couple of weeks. Until then, messages go by email.
Texting pauses and messages go by email until you buy more. Nothing is sent that you did not pay for.
Turning texting off releases your toll-free number, and it can’t be recovered. Turning it back on means the $49 setup again, a new toll-free number, and carrier approval again. Unused texts you bought stay on your account.
Every plan still sends appointment reminders, on-the-way notices, invoices and review requests by email.
Solo includes 1 user. Core, Field, Command, and Enterprise include unlimited users — owners, office staff, and every tech in the field — at one flat price. No per-seat fees.
An active customer is any customer currently managed in your account. Archive customers you're no longer serving to free up your slot count — all their history stays saved.
Yes — upgrade or downgrade anytime. Changes take effect immediately and are prorated automatically.
Every plan includes downloadable spreadsheet templates for customers, routes, and team members. Fill in your information and upload — most owners are fully set up in under an hour. No tech skills required.
Our White-Glove Onboarding is a one-time add-on — $299 for Core, $499 for Field, $699 for Command. We Zoom with you for 60–90 minutes, import your customer list, build your routes, add your team, and configure everything — guaranteed live before the call ends.
Texting is an optional add-on for every plan: Solo, Core, Field, Command and Enterprise. No texts are included in any plan, because phone carriers charge for every text. Setup is $49 one time. It registers your business with the phone carriers. Your texts then come from your own toll-free number (it starts with 8xx), verified under your business name. Carrier review usually takes a few business days and can take up to a couple of weeks. Until it is approved, your messages go out by email. Then you buy prepaid text blocks: 500 for $10, 1,000 for $18, 2,500 for $40. Block texts never expire. A long text, or one with emoji, can count as 2 or more texts. When your texts run out, texting pauses and your messages go by email until you buy more. Nothing is ever sent that you did not pay for. If you turn texting off, your toll-free number is released and cannot be recovered. Turning it back on means paying the $49 setup again, getting a new toll-free number, and waiting for carrier approval again. Any texts you already bought stay on your account. Without texting, every plan still sends appointment reminders, on-the-way notices, invoices and review requests by email.
Your business gets its own dedicated toll-free number (it starts with 8xx) because local numbers carry extra monthly carrier fees that would raise your price. Your customers recognize your business name, and every text starts with it.
Carriers and providers can change their fees at any time. If our texting prices change, we’ll tell you before it happens. Texts you’ve already bought are always honored at the price you paid, and they never expire.
Your legal business name exactly as it appears on your IRS (EIN) records, your EIN, a live website with Privacy Policy and Terms pages, and a business email on your website’s domain. An EIN is strongly recommended. Sole proprietors without one can apply, but carriers review them manually, which takes longer. A free EIN from the IRS speeds approval. Carriers reject applications when details don’t match exactly. Carrier review usually takes a few business days and can take up to a couple of weeks.
Yes — annual billing saves you two full months. Get 12 months for the price of 10.
ZERBIQ is a free download for iPhone and Android — get it free from the App Store or Google Play. It also runs in any web browser, and you can add it to your phone's home screen straight from the browser without going through an app store. Your techs can be up and running in minutes on any device.
Yes. Every plan includes DIY spreadsheet import — download our template, fill in your customers, routes, and team, and upload. Most owners are fully set up in under an hour. White-Glove Onboarding includes full data migration handled by our team.
Every plan — Solo, Core, Field, Command, and Enterprise — includes a customer portal. The portal has no add-ons and no upcharges. Your customers sign in with a one-time secure link or code (no password required) and can view their service history with visit photos, see upcoming jobs, view and pay invoices online, submit service requests, and update their contact and communication preferences. On Field plans and above, the portal also shows quote approval so customers can approve estimates with one tap. On Command plans and above, it includes in-app messaging.
The portal itself is always on and costs nothing extra. Online invoice payment (card & ACH) inside the portal requires connecting a supported payment processor — Stripe, Square, PayPal/Venmo, or Authorize.net. If you have not connected a processor, customers can still view their history, service requests, and invoices; they just pay through another method (cash, check, or onsite card).
ZERBIQ supports Stripe, Square, PayPal/Venmo, and Authorize.net for online payments. You can also accept cash, check, and onsite card payments on any plan without connecting a processor.
Yes. All data is encrypted in transit and at rest. ZERBIQ uses enterprise-grade database hosting with row-level security — meaning each account's data is isolated and never accessible to other users.
Your data is saved for 30 days after cancellation. You can export everything — customers, jobs, invoices, timecards, inventory — at any time before or after cancelling. Your data always belongs to you.